Terms & Conditions of Supply
This page tells you the terms and conditions on which we supply the subscription service and standalone services referred to on our website www.medicpro.london. Please read them carefully and make sure that you understand them before purchasing any subscriptions or standalone services from our site. You should understand that by ordering any of our subscriptions or standalone services, you agree to be bound by these terms and conditions.
These terms and conditions may apply in conjunction with additional terms and conditions in separate communications or documents, where agreed.
You should print a copy of these terms and conditions for future reference.
1. Information about us
Medic Pro Limited (“We” or “us”) is a company registered in England and Wales under company number 07415629 and our registered office is Flat 1, 99 Hendon Lane, Finchley, London, England, N3 3SH and trading address is Pop Brixton, Unit L06, 49 Brixton Station Road, London, SW9 8PQ.
2. Your Status
By subscribing or placing an order, you warrant that you are legally capable of entering into binding contracts.
3. How the contract is formed between you and us
The contract between us relating to your subscription or order will be formed when we send you a confirmation email of receipt of funds.
4. Subscriptions and payment plans
4.1. We offer different levels of subscription (Subscriptions Levels), including (but not limited to) the ‘Bronze’, ‘Silver’, ‘Gold’, the benefits of which are outlined in detail on our site, or otherwise set out in writing by us to you.
4.2. The relevant fees in respect of each Subscription Level for the Monthly Plan are outlined on our site and being the charge payable for a one month subscription period the (the Monthly Fee). We may agree, as set out in writing by us, to different charging structures (Bespoke Plans) from time to time. Please note that for the purposes of these terms and conditions a period of 1 month shall be referred to as an ‘Allowance Period’.
5. Monthly Plan
5.1. Under any Subscription Level, you will be obliged to pay the respective Monthly Fee at the commencement of your Subscription Contract. This will entitle you to one Allowance Period’s worth of access at that Subscription Level, subject to these terms and conditions.
5.2 In utilising your Subscription Level under a Monthly Plan, you shall not be entitled to carry any unused services from one Allowance Period to the next Allowance Period.
5.3 In the event that you do not cancel your Monthly Plan (cancellation to be effected as set out in clause 15 below) before the expiry of that initial Allowance Period you shall be automatically subscribed to a further Allowance Period’s subscription on the same terms. Payment for that Allowance Period (which shall be the Monthly Fee) may automatically be deducted from your account, subject to payment method, by us at the commencement of the Allowance Period. This recurring process shall be repeated until you cancel your Monthly Plan.
6. Bespoke Plan
6.1 In the event that you subscribe to a Subscription Level on a Bespoke Plan you will be obliged to pay such fees, and be entitled to such number of consecutive Allowance Period’s access as agreed between us (and confirmed in writing by us) at the outset of your Subscription Contract.
6.2 In utilising your Subscription Level under a Bespoke Plan, you shall not be entitled to carry any unused access or data allowances from one Allowance Period to the next Allowance Period.
7.1 Where you downgrade between Subscription Levels (i.e. you downgrade to a Subscription Level that provides you with a reduced service as compared to a historic Subscription Level) we shall, at our sole discretion, be allowed to terminate or restrict your ability to access services that were ran or supported using your previous Subscription Level where (considering the service required) such services could not be run or supported on the new downgraded Subscription Level.
8. First time users – 7 day money back guarantee
8.1 Where you are trying our fee-paying service for the very first time we are happy to provide an on-demand 7 day money back guarantee in accordance with the provisions of 8.2, 8.3 and 8.4 below
8.2 Where you are entering into a fee-paying Subscription Contract for the first time you shall, within the first seven days from its commencement only, be entitled to cancel that Subscription Contract and request a refund of any monies paid by you to us in connection with that Subscription Contract.
8.3 The provisions of clause 8.2 above are only applicable to, and for the benefit of, first-time users of our fee-paying subscriptions. Where we reasonably believe that you are not such a first time user we shall not be obliged to pay any such refund to you.
8.4 Any request by you for a refund in relation to the “7-day money-back guarantee for new customers” must be made within the first seven days from the subscriptions commencement, by contacting us at firstname.lastname@example.org. Requests for a refund received after this period may not be considered.
On 1st September 2020 Medic Pro Limited became VAT registered (Registration number GB353833294). VAT is charged on our services where applicable.
10. Your Obligations
10.1 In utilising any subscription or standalone service, you undertake to us that you:-
(a) commission us to provide regulatory consultancy services;
(b) shall provide us, in sufficient time, with the information and instructions necessary to enable us to provide the consultancy services;
(c) shall not create, save where we have provided our express written consent, any derivative works of, or resell, the services, information and materials provided by us to you;
(d) shall act towards us at all times with good faith;
(e) shall not act in such a way as to damage the reputation or commercial prospects of us; and
(f) shall provide complete and accurate Information.
10.2 If you are in any doubt as to whether or not you are acting, or are about to act, in compliance with your obligations set out in this clause 14 please contact us immediately.
11. Your Cancellation
11.1 You shall be entitled to cancel a Subscription Contract at any time by notice in writing to us.
11.2 For the avoidance of any doubt, you will not be entitled to any refund in respect of any Allowance Periods still remaining, or any time remaining in a particular Allowance Period, after your cancellation of a Subscription Contract.
11.3 In respect of your cancellation of a subscription where you have used a PAYPAL managed subscription, we will use our reasonable endeavours to contact PAYPAL to cancel the instruction to take a further fee for that subscription from your account before that fee is due to taken. However, due to logistical difficulties this is not always possible. We therefore strongly recommend that you liaise with PAYPAL yourself to cancel the payment instruction, which, in any circumstances, we shall take as your immediate instruction to cancel a subscription.
11.4 You shall be entitled to cancel a Paypal Reference transaction based subscription at any time, through the website or by notice in writing to us. Upon cancellation, all future recurring billing for your subscription will stop.
12. Our Obligations
In utilising any subscription or standalone service, we undertake to you that we:-
(a) shall provide regulatory consultancy services;
(b) shall perform our obligations to suitably high standards in accordance with good industry practice;
(c) shall advise you as soon as possible should we become aware of any circumstances that may affect our performance in carrying out the services, and detail the reason why;
(d) shall act towards you at all times with good faith; and
(e) shall not act in such a way as to damage the reputation or commercial prospects of you; and
(f) shall exercise reasonable skill and care.
13. Our Cancellation
13.1 We shall be entitled to cancel your Subscription Contract forthwith at any time by notice in writing to you.
13.2 In the event that we cancel your Subscription Contract:-
(a)where you have breached any provisions of these terms and conditions you will not be entitled to any form of refund;
(b)where you have not breached any provisions of these terms and conditions you will be entitled to a reasonable refund in respect of any monies you have paid to us which are properly attributable to a part of your Subscription Contract which you have paid for but, as a result of our cancellation, you are unable to utilise;
(c)we may revoke any such access you may have had to services;
(d)you may no longer be entitled to access any of our services, information, data or materials we had agreed to be provided to you under the Subscription Contract;
(e)you will indemnify us and hold us harmless in relation to all costs and expenses (including, in particular, damages, legal and other professional fees and consequential losses) incurred by us (whether directly or indirectly) as a result of any breach of these terms and conditions by you that lead to our cancellation of your Subscription Contract (including a reasonable amount in respect of management time).
6.1 In case of any dissatisfaction of the service or results offered, there will be an opportunity for Medic to correct and find a satisfactory outcome. Medic pro must be allowed to remedy the situation.
6.2 All request of refunds must be made within the 30 days of payment. Outside of that set of time, any refund will not be possible.
6.3 Refunds on purchases through PayPal are subject to PayPal refund terms and conditions.
6.4 Refund clauses are save in respect of refunds made under clauses 8 and 13.2(b).
15. Confidential Information
15.1 We shall keep confidential the following “Confidential Information”:
(a) your identity and our relationship
(b) your data
(c) any other information identified to us as being confidential
15.2 Confidential Information does not include information which is or becomes publicly available other than as a result of a breach of contract or becomes lawfully available to us from a third party free from any confidentiality restriction.
15.3 A separate non-disclosure agreement (NDA) provided by you supersedes this confidentiality clause.
16. Our Liability
16.1 If we fail to comply with these terms and conditions, we shall only be liable to you for the price paid by you under the Subscription Contract.
16.2 We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
(a)loss of income or revenue;
(b)loss of business;
(c)loss of profits;
(d)loss of anticipated savings;
(e)loss of data; or
(f)waste of management or office time.
17. Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our services, you accept that communication by with us will be mainly electronic, specifically, by e-mail. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
18. Transfer of rights and obligations
18.1 The Subscription Contract between you and us is binding on you and us and on our respective successors and assignees.
18.2 You may not transfer, assign, charge or otherwise dispose of a Subscription Contract, or any of your rights or obligations arising under it, without our prior written consent.
18.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Subscription Contract, or any of our rights or obligations arising under it, at any time during the term of the Subscription Contract.
19. Events outside our control
19.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Subscription Contract that is caused by events outside our reasonable control (Force Majeure Event).
19.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks;
(f) the acts, decrees, legislation, regulations or restrictions of any government; and
(g) pandemic or epidemic.
19.3 Our performance under any Subscription Contract is deemed to be suspended for the period that the Force Majeure Event continues. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Subscription Contract may be performed despite the Force Majeure Event.
20.1 If we fail, at any time during the term of a Subscription Contract, to insist upon strict performance of any of your obligations under the Subscription Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Subscription Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
20.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
20.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 21 above.
If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a Subscription Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
22. Entire Agreement
22.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Subscription Contract.
22.2 We each acknowledge that, in entering into a Subscription Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
22.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
22.4 Nothing in this clause limits or excludes any liability for fraud.
23. Our right to vary these terms and conditions
23.1 At our sole discretion, we may revise these terms and conditions as they apply to your Subscription Contract from time to time to reflect changes in relevant laws and regulatory requirements, changes in market conditions affecting our business, changes in technology, changes in our commercial requirements, changes in payment methods, and changes in our service capabilities.
23.2 If we revise these terms and conditions as they apply to your Subscription Contract, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel your Subscription Contract if you are not happy with the changes. If you opt to cancel, your Subscription Contract shall be terminated as if we had cancelled the Subscription Contract with no breach by you and, accordingly, the provisions of 13.2 (b) shall apply.
24. Law and Jurisdiction
Any dispute or claim arising out of or in connection with a Subscription Contract or its subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with a Subscription Contract or its formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.
25. Third Party Rights
A person who is not party to these terms and conditions shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.