Software Terms and Conditions

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Software Terms and Conditions for Software Purchase

These terms and conditions govern the purchase, use, and maintenance of the bespoke software (“Software”) provided by Medic Pro Limited (“We” or “Us”). By purchasing and using the Software, you (“User” or “You”) agree to comply with these terms.

1. Introduction

These terms and conditions govern the purchase, use, and maintenance of the bespoke software (“Software”) provided by Medic Pro Limited (“We” or “Us”). By purchasing and using the Software, you (“User” or “You”) agree to comply with these terms.

2. Software License

  1. Upon purchase, we grant you a non-exclusive, non-transferable license to use the Software for one submitter ID.
  2. The Software license is custom-built for a single submitter ID. Additional fees apply for each additional submitter ID.

3. Fees and Payment

  1. The fee for the Software includes reasonable updates for one year from the date of the course. After the one-year period, additional fees apply to continue receiving Software updates.
  2. An initial payment is required. Balance must be made within 30 calendar days of the delivery date. Payment is by bank transfer.

4. Software Updates and Maintenance

  1. Reasonable updates to the Software are included for one year from the date of the course. Major changes to the EU CEG portal by the European Commission (EC) may impact functionality of Software. While we endeavour to provide updates we cannot guarantee all changes made by the EC can be reflected in our Software.
  2. To receive updates after the one-year period, you must pay the applicable update fees.
  3. Reasonable technical support for the Software is provided during the one-year period. Continued support is available subject to additional fees.

5. User Responsibilities

  1. You are responsible for ensuring compliance with the Tobacco Products Directive and other relevant UK and EU regulations.
  2. You agree to use the Software in accordance with these terms and conditions.

6. Intellectual Property

All intellectual property rights in the Software, including but not limited to copyrights, patents, and trademarks, are owned by or licensed to Medic Pro Limited. You have no rights in or to the Software other than the right to use it in accordance with these terms.

7. Intelligence Disclaimer

While we strive to build software that contains the most up-to-date and accurate information, we work on a “best endeavours” basis. We do not guarantee the accuracy, completeness, or timeliness of the software. Participants should check results produced by the Software.

8. Refund Policy

  1. Refunds are not provided except in the case of unresolved technical issues.
  2. If you experience serious technical issues with the Software, and our support team is unable to resolve the issue within a reasonable time frame, a part of full refund will be considered.

9. Limitation of Liability

  1. Medic Pro Limited is not liable for any loss, damage, or any other claim arising out of or in connection with the use of the Software. This includes, but is not limited to, direct, indirect, incidental, or consequential damages.
  2. You agree to indemnify and hold Medic Pro Limited harmless from any claims, losses, or damages arising out of your use of the Software or your failure to comply with applicable laws and regulations.

10. Termination

  1. We reserve the right to terminate your license to use the Software if you breach any of these terms and conditions.
  2. Upon termination, you must cease all use of the Software and delete any copies of the Software in your possession.